SOK Palveluässä has optimized their accounts receivable’s customer service processes with Efima textAI solution. Efima textAI is a solution that understands Finnish text and enables analysis as well as enrichment of large amounts of text. The solution offers new efficiency to Palveluässä’s business activities as the financial service center processes monthly over tens of thousands of service requests, and Efima textAI enhances the sorting process of the requests.
Efima textAI was integrated directly to Palveluässä’s accounts receivable’s customer service management system and the future aim is to extend the use of textAI also to other functions. Trained with Palveluässä’s own data, textAI enables automated, quicker and real-time sorting of arriving service requests. The automated sorting is supported by Efima textAI feature, Fiksulajittelu, which was first of the solution’s ready-to-use features to be deployed by Palveluässä.
The Head of Shared Service Center of Palveluässä, Aki Okkonen, is happy with the collaboration and results that have already been achieved at this point with Efima: “Our accounts receivable management handles almost 700 requests daily and processing them manually has naturally taken off resources from other functions. Efima textAI was in our use just in few months and due to the solution, we can now process service request faster than before and relocate time and resources to other tasks.”
Efima’s Business Director (Intelligent Automation), Teija Puurunen, is delighted about the new cooperation which is remarkable for both sides: “We have invested largely to the development of this solution, because we feel that customer service processes still have a lot of automation possibilities, and AI enables their larger utilization. Our cooperation is a great example of how easily AI solutions can be deployed in customer service and how much the business can truly benefit of them – in everyday life, assisting AI in the background won’t be even noticed at best.”
SOK, Head of Shared Service Center Aki Okkonen
aki.okkonen@sok.fi, +358 10 768 6004
Efima, Business Director (Intelligent Automation) Teija Puurunen
teija.puurunen@efima.com, +358 40 845 0830
Efima is a pioneer in digital transformation and automation. Efima helps large and medium-sized companies streamline their business with enterprise resource planning (ERP), financial management and intelligent automation solutions as well as digital financial management services. At the heart of everything are people, cooperation, and partnership. In 2023, Efima employs 300 employees in Efima's two offices in Helsinki and Tampere.
www.efima.com
Tero Salminen
CEO
+358 40 767 5311
tero.salminen@efima.com
Päivi Holmqvist
Marketing & Communications
+358 40 504 4444
paivi.holmqvist@efima.com
